Effortless control awaits with the remote-controlled variable flame height. Achieve the perfect ambiance, whether you desire a warm glow or a vibrant centrepiece for your gatherings. Plus, the concealed, energy-saving electronic valve eliminates the need for a standing pilot, offering both convenience and efficiency.
Transform your fireplace into a captivating focal point. Enjoy the captivating beauty of fire, the warmth it provides, and the ease of control with the Real Fyre 18/20" Triple Burner System. Upgrade your fireplace today and experience the magic of a truly captivating fire.
FEATURES
- The Real Fyre 18/20” Triple Burner System saves energy by not having a standing pilot light that uses gas when off. Enjoy efficient performance and lower gas bills.
- The valve is discreetly tucked beneath the burner system, keeping your fireplace area neat and clean. No unsightly parts are visible.
- Adjust flame height and turn the system on or off easily with the remote control. Experience convenience at your fingertips.
- The G31 burner creates beautiful, high, robust flames using fewer BTUs than other systems. Revel in a mesmerizing fire with top flames reaching 3" - 5" above and between the logs.
- Note: Logs are not included and are sold separately.
Our policy for this item lasts 30 days and must be not used and in it's original packaging. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return of US orders, this item is eligible for FREE RETURNS and NO RESTOCKING FEES if the item is returned in its original condition. For quality issues, we will give you the full refund or free replacement after you receive the goods.
REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.
SHIPPING
All damages must be reported within 48 hours of delivery to qualify for any freight claims. Customers are responsible for inspecting the product at the time of delivery. If there is visible damage or defects to the packaging, customers are advised to refuse the shipment. Concealed damage needs to be reported within 48 hours of delivery. Customers are responsible for opening all packaging, inspecting all product, and notifying us within the 48-hour window. Pictures of the damaged freight and/or item are required for all claims. If a shipment arrives missing items, contact us immediately. After 48 hours of receipt, we will not be responsible for missing items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.