We have a 30-day return policy, which means the customer have 30 days after receiving his/her item to request and submit all required information that is needed the return. Please note that all returns must be returned with a tracking number and in the same condition that it was received, unworn, undamaged, with tags, and in its original packaging to be accepted. The customer would also need the receipt or proof of purchase. If 30 days has passed since receiving your purchase, we are sorry but we cannot accept this item as a return.
All returns must be first approved in writing before they can be accepted, otherwise, they will be rejected by our warehouses and returned to the customer. Please note that you will be responsible for the cost of return shipping.
All shipping costs are non-refundable. If the customer received a refund, the cost of return shipping will be deducted from the customer's refund.
For all used, unopened, non-defective items, a restocking fee of up to 30% will be charged for buyer remorse (e.g. Customer changes his/her mind). This fee is applied to help cover shipping, processing, repackaging costs and DOES NOT apply to defective product(s) returned within the first 30 days.
In the event a product is returned that is not defective or an incorrect product, the product will either be returned to the customer or the return shipping cost initially covered by us will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
Please note that not all cases are entitled for a return. If we are able to provide you with a solution that resolves the problem then a return will only be accepted if you pay for the return costs and any restocking fee if applicable.
There are a few items that can't be returned:
- Clearance items
- Gift cards
- Personalized items
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
To start a return, you can contact us at firstname.lastname@example.org or submit an inquiry via the form below. If your return is accepted, we’ll provide you with instructions on how and where to send your package to. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately via email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item does turn out to be defective or damaged, you are obligated to send us photographic/video evidence. These photographs/videos need to be (digitally) date marked and sent to firstname.lastname@example.org. Upon inspection SAKSBY.com will decide upon one of three options:
1. The damage warrants a discount.
2. The damage warrants a refund.
3. A new item will be sent out.
Please note that refunds are applicable for the items only and do not include the price paid for shipping. Also, SAKSBY.com reserves the right to deviate from the above if applicable to an individual case.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.