RETURN EXCLUSIONS


SAKSBY.com works in collaboration with different manufacturers and some do not offer the same return policy as us. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page or below. To search, please click CTRL + F on your keyboard.

Aostirmotor

If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact us at support@saksby.com within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.). We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price. Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

Return process (return application is only accepted by email, not by phone)
a. Submit you return request by email to support@saksby.com. The email needs to include the order information, the reason for the return and pictures of the bike.
b. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
c. After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
d. Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
Non-returnable items include:
All the accessories
Special orders
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

AOG

RETURNS
Our policy for AOG items last 30 days and must be not used and in it's original packaging. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BougeRV

1. If for some reason you are not completely satisfied with your purchase, you can return packages within 30 days of receipt, as long as they are new, undamaged and unmodified, but in this case, we do not cover shipping costs for returns. If your item does not meet these requirements, we cannot guarantee that your item will be accepted for a return or exchange.
2. BougeRV will cover the shipping costs when there a defective product, a wrong product.
3. If your purchase is out of stock, we will send the notification and offer the option to cancel the order or wait for stock.
4. Please do not return the product without contacting us, as the address on the original package may not be the same as our return address.
5. Please note that BougeRV does not accept returns with product modifications as this would void our warranty policy. Any modified product received will be returned to you at your expense.
6. If you need further assistance, please contact support@saksby.com - we're more than happy to help!

Delfast Bike

1. Right of return and refund
1.1. The Buyer has the right to return the product and request a refund from the date of placing the order until the 14-days period after receiving the product.
1.2. The return period expires 14 days after the day the Buyer receives the product.
1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to support@delfastbikes.com with a clear message that the Buyer wants to use his/her return and refund right.
1.4. Products manufactured according to the Buyer`s individual specifications or products that have been made personalized for the Buyer are excluded from the right of return and refund.
1.5. The Company does not offer a right of return and refund to business customers (non-consumers).
1.6. When the Company has accepted the Buyer`s request to return the purchase, the Company will send the Buyer a specific Return Goods Form. The Buyer should fill it and send it back to the Company together with the photo of the speedometer proving that the product was not in use.

2. Product refund terms
2.1. The Buyer may request a refund within 7(seven) calendar days from the date of order, and the Company will issue a 100% refund.
2.2. If the refund is requested after 7(seven) calendar days from the date of order and before the shipping date, the Company returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of the purchased product cost.
2.3. If the Buyer requests a return after the shipping date and within 14 days after receiving the product, the Company issues the refund to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of the purchased product cost.
2.4. If the Buyer requests a refund before the shipping date, the refund is made within 30 days from the date when the Buyer submitted the Return Goods Form.
2.5. If the Buyer requests a return after the shipping date, the refund is made within 30 days from the product evaluation by the Company.
2.6. The Company issues the refund in the currency of the Сompany's location (USD), all risks related to the exchange rate differences as well as bank or payment system commissions for the transfer of funds remain on the Buyer's side.

3. Return policy
3.1. The Buyer must send the product back to the Company no later than 14 days after the Buyer has informed the Company about the cancelation of the purchase and requested a refund. During this period, the Buyer should maintain adequate storage conditions of the product and charge the battery, not allowing the charge to drop below 40%.
3.2. Before packaging and sending the product, the Buyer should fully charge (100%) the battery. The product must be packed in the original box and with the actual protection material. The product
should be free from dirt, dust - you may test ride a bike, for example, but if the product has marks, damages, or other indications of use or damage caused by the return shipping, the Company has the right to deduct these costs from the refund. Please make sure the bike is fully protected.
3.3. The Buyer must pay the full shipping costs of returning the product. The Buyer is responsible for the returned product being packaged securely. The Buyer bears the risk of the product from the time of delivery of the product to the Buyer and till the product is returned to the Company.
Please ensure! The service you use should cover the value of the goods in the parcel. If not, the Company recommends insuring any return shipment for loss and damages.
3.4. Because of their nature, certain products cannot be returned by standard post. This applies, for example, to the battery. When returning bikes and batteries, the Company recommends using the original packaging, which is customized to avoid damaging these products.
3.5. The product is considered to be returned if the acceptance was confirmed in writing by Company’s dealers or representative office.

4. Goods return shipment location
4.1. In case the return and refund are requested, the Buyer should timely deliver the product (electric bike) to the dealer or representative office nominated by the Company.

5. The condition of the product when the Buyer returns it
5.1. The goods must be returned in original packaging with all warranty cards, manuals, and accessories. It is Buyer`s responsibility to ensure that the product is returned to the Company in a safe and secure manner. The Company suggests that Buyer uses a recorded postal/courier service.
5.2. The Buyer is responsible for any diminished value of the product resulting from the handling of the product, except for the handling, which is necessary to establish the nature, characteristics, and functioning of the product. In other words – the Buyer can test the product in the same way as if the Buyer tested it in a physical store, but the Buyer is not entitled to put it into actual use.
5.3. If the product has been tested in excess of what is described above, the Company considers it as a used product, which means that if withdrawing from the purchase, the Buyer can only get part of, or none of, the price refunded, depending on the commercial value of the product.
5.4. The Company recommends returning the product in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bikes and batteries are in non-original packaging, there is a greater risk that the bike parts will be damaged and/or impaired.

6. Goods inspection and evaluation
6.1 Upon receipt of a returned product within the 7-day period, the Company will inspect the condition of the returned product.
6.2 Based on returned product’s inspection and the evaluation of possible resale value, the Company will calculate any loss of value of the returned product within 7(seven) days after return. Any such loss of value will be deducted from the refund amount.
6.3 Within the 30-day period after product evaluation, the Company will proceed with a refund.
This Return & Refund policy applies only to the purchases which were made after November 5, 2021. The purchases which were made between September 20, 2020, and November 5, 2021, are governed by the Return Policy №2. The purchases which were made before September 20, 2020, are governed by our Return Policy №1.

- All return request must be submitted in writing and sent to support@saksby.com.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the return in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture on the package and/or the item before shipping.
- Ship the package. We will either provide you with a return label or you will have to arrange the shipping yourself.
Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

DWMEIGI

1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.

2. If buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. SAKSBY.com reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.

3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.

4. The customer is responsible for the return shipping costs for a bike that is not damaged or defective.

5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.

6. For batteries we will give 3 month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer's cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.

7. For 4 stroke engines we offer 3 month manufacture warranty. This warranty does not cover normal wear and tear, does not include the gears, clutch and electric components. All spare parts are readily available for purchase @ discounted price. All sales are final, no refunds or exchange accepted unless manufacture faults and/or functional damage is evident. Exchange of a 'manufacturers fault' defective item is to be claimed within 14 days of delivery along with photo evidence of faulty parts and detailed explanations. No returns will be accepted after stated time frame. SAKSBY.com, at its sole discretion, will determine the eligibility of an item for return.

8. For electric Bike or eBike conversion kit, DWMEIGI offers one-year manufacture battery & motor replacement warranty. Please see this for our Electric Bike & Electric Conversion Kit Warranty.

9. If refund/exchange is required, a 20% restocking fee will apply to cover the labour costs of picking/repacking the order and returning it to the shelf.

10. Please choose carefully as we don't honor change of mind. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

11.The bike's odometer reading must show under 30 mi/ 50 km.

12.The bike must not have been customized unless explicitly approved by SAKSBY.com.

13.Returns over 14 days are at the sole discretion of SAKSBY.com.

 

WARRANTY
1.DWMEIGI EBIKE recommends professional assembly of our e-bikes and damage caused by improper assembly is not covered.

2.DWMEIGI EBIKE will not warranty products or service related to accident, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt and extreme riding, water damage or improper maintenance.

3.Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DWMEIGI EBIKE.

4.As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries.

5.Customization of the motor, gears, and controllers will void warranty claim

6.Normal wear and tear are not covered.

7.DWMEIGI EBIKE may not be exactly as shown in the photos on the DWMEIGI EBIKE' website and third party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts.

8.Bikes are only warrantied in the jurisdiction of sale.

9.Warranty is not covered for replacement products.

10.Warranty is non-transferable and proof of purchase must be provided upon request.

11.Bikes purchased from unauthorized dealers are not covered by this warranty.

12.Upon request DWMEIGI EBIKE may ask for images and videos for warranty verification purposes.

13.While every effort is made to ensure quick processing of warranty claims DWMEIGI EBIKE requires up to 30 days to process warranty claims.

EcoFlow

Cancellation
We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the refund minus a 10% processing fee through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via livethat/telephone/email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.

 

Returns (if applicable)
We accept a return on products. Customers have the right to apply for return within 30 calendar days after the receipt. To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 30 calendar days after the delivery date and pay for the shipping cost to ECOFLOW’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund. If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

 

Refunds (if applicable)
Progress time: 1-3 business day. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com. Please contact our Customer service at support@saksby.com to get the returned address.

Ecotric Bike

30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased ebike. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20% of original price. If you exchange ebikes, we also need to charge 20% restocking fee of original price.

Return Policy
To be eligible for a return, your item must be within 30-day period. You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the electric bikes our customers receive are brand new, we will never sell any opened box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, if the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

How To Return
Contact our Customer Service Department at support@saksby.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return.

Eunorau

Cancellation
We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the refund minus a 10% processing fee through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via livethat/telephone/email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.

 

Returns (if applicable)
We accept a return on products. Customers have the right to apply for return within 7 calendar days after the receipt. To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date and pay for the shipping cost to EUNORAU’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund. If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

 

Refunds (if applicable)
Progress time: 1-3 business day. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com. Please contact our Customer service at support@saksby.com to get the returned address.

Fiido

Return Policy
To be eligible for a return, your item must be within 15-day period. You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the electric bikes our customers receive are brand new, we will never sell any opened box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, if the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

How To Return
Contact our Customer Service Department at support@saksby.com to approve the return within 15 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for a Fiido product better suited to your needs is also possible. After the 15-day period expires, the product cannot be returned to Fiido. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written Return Merchandise Authorization (RMA) number from Fiido. If customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return.

FreegoEV

RETURNS
Our policy for this item lasts 30 days. If 30 business days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gofort

Limited Warranty
gofortpower Inc. warrants to the original consumer purchaser that the GofortPower product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth GofortPower's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period
The warranty period for GofortPower products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exchange
GofortPower will replace (at GofortPower's expense) any GofortPower product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer
The warranty on GofortPower's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions
GofortPower's warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in GofortPower's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·GofortPower's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

Customer Support : support@saksby.com

To obtain warranty service, contact our customer service team at support@saksby.com.

Refund
SAKSBY.com offers a 30-day money back guarantee for goods purchased directly from SAKSBY.com. We are confident that you will love your new GofortPower product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email support@saksby.com during our normal business hours.

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from SAKSBY.com. You contact SAKSBY.com and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@saksby.com.

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, SAKSBY.com reserves the right to refuse the exchange or refund. Please note that SAKSBY.com does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. SAKSBY.com will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Produce
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact SAKSBY.com at support@saksby.com for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to SAKSBY.com. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Lion Energy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Maxfind

BOARD RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Electric skateboard, hoverkart, accessory or T-Shirt with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Metro Mobility

RETURNS
Our policy for this item lasts 30 days. If 30 business days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

MotoTec

RETURNS
SAKSBY.com will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to SAKSBY.com within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

DAMAGED / DEFECTIVE ITEMS
SAKSBY.com will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, SAKSBY.com, at their descrection, will offer a return or ship a replacement unit. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

LOST OR STOLEN ITEMS
SAKSBY.com is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. This is because FedEx will automatically deny all claims without signature. If a product is not received, FedEx advises the customer to file a police report for theft and claim it on homeowner’s insurance.

We also offer shipping insurance through FedEx for an additional fee. If a product is lost in transit, FedEx will pay the entire insured value, but if additional insurance is not on the package, they will only cover the minimum $100 insurance plus the original shipping charge.

Example of no coverage: If insurance is on a package, but the package is delivered without a signature and the customer claims they did not receive it, FedEx will not pay the claim. Only when lost in transit, not after showing delivered.

INCORRECT PRODUCT DESCRIPTIONS AND/OR PICTURES
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. SAKSBY.com is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

GUARANTEE
MotoTec USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. MotoTec USA will pass this warranty on to the buyer. Buyer should notify SAKSBY.com immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by MotoTec USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

Napoleon

RETURNS
Our policy for Napoleon items last 30 days and must be not used and in it's original packaging. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Obarter

RETURNS
Our policy for this item lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

Electric scooters, bikes or accessory with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

POP Board

RETURNS
SAKSBY.com accepts apparel returns within 30 days of the order date for a refund or credit of the original form of payment on the order. Items must be unopened and must include the original tags (if any). A $10 restocking fee will be applied and customers must provide a valid reason for any returned items. Customers are responsible for all costs involved with shipping and exchanging items back to SAKSBY.com unless it is due to an error on our part. If an item is returned and does not meet our policies standards we will send it back to the customer without a refund. Refunds are not accepted on paddleboards and all sales are final. Please email support@saksby.com with any questions.

REFUNDS (IF APPLICABLE)
SAKSBY.com will refund the original amount of the item(s) returned, unless it’s due to an error POP Paddleboard’s part, in which case we will exchange it for the proper item.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Revi Bikes

REVI BIKES Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
Please contact support@saksby.com when you have a refund request.

Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, SAKSBY.com will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.

Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Shipping
To return your product, you should email support@saksby.com first. We will advise return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Rockpals

RETURNS
Our policy for this item lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, a restocking fee of 15% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Samebike

No e-bikes returns or e-bike replacements after 15 days of receiving.

The damages caused by transportation like scratches, defective parts are NOT valid for returns.

Any e-bike returns should be authorized by SAKSBY.com in advance via emails.

"Don't like it", "Don't want it anymore", or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return. If the customer insists on a return and hasn't opened the package yet, he/she will have to pay the ACTUAL round-trip freight. The freight will be deducted from the refund.

Without quality fault, the e-bike can't be returned after unpacking or assembly.

Proof for quality fault is needed for any e-bike returns or replacements. The customer should cooperate with SAMEBIKE and complete the necessary tests.

Returned items must keep the original package. The box must be sealed. The e-bike and its outer packaging must NOT be damaged. Accessories and parts should NOT be missing.

Please provide SAKSBY.com with photos of all the returned items and the outer package before shipment. SAMEBIKE will have to check the status of the returned e-bike.

The customer should ship the returned item within 48 hours after SAKSBY.com provides a return label. Or the return will be deemed as canceled by the customer.

The customer should paste the printed return label on the carton before shipment.
Returns without authorization will be sent back to the customer, while a refund will NOT be issued and the freight will be borne by customers.

Any damages during the return period will be deducted from the refund. If necessary, the customer can purchase insurance for returns on his/her own.

If any parts of the returned items, including the original packing, are missing, the cost will be deducted from the refund.
Refunds will be issued to the customer after the returned items are confirmed received and inspected.

NON-RETURNABLE ITEMS:
Batteries
Customized orders
Promotional items
Gift cards/orders

REFUNDS, EXCHANGES, AND STORE CREDITS
Once a return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If the return is approved, then the refund, exchange, or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders. However, you can receive a refund or store credit, so you can re-order the item you would like in exchange.
Exchanges will be shipped the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.

LATE OR MISSING REFUNDS
If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us at support@saksby.com.

Vision Grills

RETURNS
Our policy for this item lasts 5 business days and the item needs to be unopened. If 5 business days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Uabeana

RETURNS
Our policy for this item lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of US orders, a restocking fee of 15% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.

REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.

SHIPPING
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.