The Ruby Insert seamlessly transforms your traditional fireplace into a stunning centerpiece. Replace soot with a brilliant glass firebed and driftwood logs for a modern touch. Want to customize further? Optional accent lights for the logs and the ability to convert to contemporary glass or driftwood logs (now or later) allow you to tailor the look to your unique style.
Embrace the convenience and beauty of the Majestic Ruby Insert. Enjoy efficient heating with up to 71% efficiency, and easily adjust the flame height to control the warmth. This innovative fireplace insert elevates your space, providing effortless ambiance and comfort that lasts. Don't wait – transform your fireplace and experience the magic of the Ruby Insert today!
FEATURES
- Enjoy the strikingly realistic split-wood logs and flames, bringing the cozy charm of a traditional fireplace without the hassle of wood.
- The decorative brick base and premium log set add a touch of sophistication to any room, transforming your fireplace into a stunning focal point.
- The simple-to-use touch screen controls allow you to effortlessly manage your fireplace, making it easy to enjoy a warm, inviting fire at any time.
- Adjust the flames up to 50% to control the heat, ensuring your space is always at the perfect temperature for your comfort.
Domestic USA Shipping: Your Majestic Ruby Direct Vent Natural Gas Insert will be packed and shipped within 1-3 business days and delivered to you between 5-10 business days.
(1) 30" Direct Vent Natural Gas Insert, (1) User Manual
RETURNS
Our policy for this item lasts 30 days and must be not used and in it's original packaging. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.
REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.
SHIPPING
All damages must be reported within 48 hours of delivery to qualify for any freight claims. Customers are responsible for inspecting the product at the time of delivery. If there is visible damage or defects to the packaging, customers are advised to refuse the shipment. Concealed damage needs to be reported within 48 hours of delivery. Customers are responsible for opening all packaging, inspecting all product, and notifying us within the 48-hour window. Pictures of the damaged freight and/or item are required for all claims. If a shipment arrives missing items, contact us immediately. After 48 hours of receipt, we will not be responsible for missing items.
Our policy for this item lasts 30 days and must be not used and in it's original packaging. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange. Please contact support@saksby.com for assistance. We will help you create a return label and process your refund after receiving your returned items.
For the return of US orders, a restocking fee of 20% + shipping cost will be applied. For quality issues, we will give you the full refund or free replacement after you receive the goods.
REFUNDS (IF APPLICABLE)
After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via support@saksby.com.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@saksby.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@saksby.com.
SHIPPING
All damages must be reported within 48 hours of delivery to qualify for any freight claims. Customers are responsible for inspecting the product at the time of delivery. If there is visible damage or defects to the packaging, customers are advised to refuse the shipment. Concealed damage needs to be reported within 48 hours of delivery. Customers are responsible for opening all packaging, inspecting all product, and notifying us within the 48-hour window. Pictures of the damaged freight and/or item are required for all claims. If a shipment arrives missing items, contact us immediately. After 48 hours of receipt, we will not be responsible for missing items.
To return your product, you need to contact: support@saksby.com to get the address info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
